Humana

The Sustainable Brand Index is Europe's largest independent brand study on sustainability, and the results for 2026 confirm Humana's position as an industry leader in Sweden. For Humana, sustainability is an integral part of the business model.

-We are extremely proud to once again receive this recognition from Swedish consumers. It is proof that our persistent work to provide care that is sustainable for customers, employees, and society at large is yielding results, says Nathalie Boulas Nilsson, President and CEO of Humana.

High customer satisfaction through individually adapted care
At the core of Humana's success is evidence-based and individually adapted care where the individual's needs and quality of life are at the centre. The company systematically measures the customer experience, and in 2025 a Customer Satisfaction Index (CSI) of 85 out of 100 was achieved.

-Reaching a CSI of 85 is a very high rating that shows that our customers and clients feel safe and seen. Our main principle is that care should rest on equal parts commitment and structure to raise the quality of life for each unique individual, continues Nathalie Boulas Nilsson.

Employees – the heart of our operations
Humana is one of the largest private care providers in the Nordic region with approximately 22,000 employees, who are also the company's most important resource. The company continuously invests in systematic work environment management and opportunities for skills development through its own education portal, Humana Academy. In 2025, more than 56,000 internal training courses were carried out in the Group.

A socially responsible provider with validated climate targets
Humana takes an active role in developing the Nordic care of the future by measuring and analysing social outcome measures, which provides unique knowledge about which treatment is most effective for specific needs.

Humana also conducts ambitious environmental work. In 2025, an important milestone was reached when Humana's science-based climate targets were validated by the Science Based Targets initiative (SBTi). The targets include that Humana will reduce its direct emissions (Scope 1 and 2) by 42 percent by 2030 and reach net-zero throughout the value chain by 2050 at the latest.

For more information, please contact:

Ewelina Pettersson, Head of Investor Relations, 073-074 79 12, ewelina.pettersson@humana.se