Artificial Solutions

Teneo.ai, the agentic AI company transforming enterprise contact centers, today announced the release of Teneo 8, a next-generation voice AI platform designed to fully automate complex customer service interactions across industries. Powered by Hybrid AI, Teneo 8 enables organizations to cut contact center costs by up to 80%, while achieving 91% total call resolution and full compliance with enterprise security standards. 
  
A global software provider is already leveraging Teneo 8 to automate 84 million annual calls, reducing average cost per call by $5.60 and eliminating the need for new hires—resulting in $264 million in annual savings and improved customer satisfaction. 
  

“With Teneo 8, enterprises no longer have to choose between cost savings and customer satisfaction,” said Per Ottosson, CEO of Teneo.ai. “Our hybrid AI platform uses LLMs where creativity is valuable and deterministic logic where accuracy is essential—enabling scalable, compliant AI agents that actually solve customer problems. Teneo has 99% understanding of inbound calls and knows what you customers care about in real time.” 

  
Teneo 8: Key Innovations Powering Scalable Voice Automation 
Teneo 8 delivers a unified platform for designing, deploying, and governing intelligent voice agents—complete with built-in guardrails and enterprise-grade governance, purpose-built for mission-critical use cases from day one. New capabilities include: 
  
1. AI Agent Builder with Agentic Reasoning 

• No-code studio for creating enterprise-ready, voice-first agents 
• Reusable skills, goals and personalities 
• Agentic orchestration (ORC) allows dynamic, autonomous behavior 

2. Gen AI Dashboard and Real-Time Transparency 

• End-to-end visibility into AI agent logic, structure and model usage 
• Helps teams monitor, optimize, and troubleshoot in real time 

  
“Teneo 8 puts AI agents at the center of enterprise automation,”  said Per Ottosson, CEO, Teneo.ai. 
  
3. Enterprise-Grade Security with Teneo Secrets 

• Built-in secret and credential management 
• Role-based access control (RBAC) and full auditability 
• Compliance with GDPR, HIPAA, ISO 27001 and the EU AI Act 
• Aligned with internal controls of regulated industries 

4. Deferred Annotations for Cost-Effective Performance 

• The system executes resource-intensive processes only when required, helping to optimize costs
• Reduces compute costs and latency in real-time conversations 
• Supports scalable, efficient design for high-volume use cases 

5. Public Lifecycle API 

• Versioned endpoints for agent creation, testing, deployment and monitoring 
• Seamless integration into CI/CD and observability pipelines 
• Enables full lifecycle control beyond UI-based workflows 

  6. Contact Center Connector Framework (CCCF)  

• Native support for Genesys Cloud, Amazon Connect and many other CCaaS platforms 
• Optimized for SIP, RTP and WebRTC protocols 
• High-throughput, low-latency voice automation with prebuilt flow templates 

7. Teneo Web Widget (TWW) 

• Deploy branded chatbots across web and mobile channels 
• Centralized configuration and seamless integration with Hybrid AI orchestration 

“Conversation AI is advancing at a breathtaking pace, enabling businesses to deliver more natural, intelligent, personalized, and efficient interactions,” said Donna Fluss, President of DMG Consulting LLC. “The newest generation of voice AI solutions provide a safe and secure experience that is reimagining how humans interact with technology.” 

  
Availability 
Teneo 8 is available immediately to new and existing customers. Deployment support, ROI modeling, and migration assistance are provided by Teneo.ai’s enablement team. Enterprises can explore our Voice AI ROI Calculator and read the Mag 7 Case Study at www.teneo.ai. Read the DMG report here. Watch the Teneo 8 launch here.

According to Gartner, AI-driven automation will save contact centers $80 billion in labor costs by 2026—positioning Teneo 8 as a strategic solution for enterprise scalability and resilience.