Artificial Solutions

Teneo.ai today launched the first Voice AI Accelerator for Genesys Cloud, introducing a purpose-built voice-first agentic AI solution through the AppFoundry marketplace. The Voice AI Accelerator enables autonomous AI agents that handle complex phone conversations without scripts, delivering proven enterprise results including over $32 million in monthly cost savings and 99% voice accuracy across more than 17,000 agents currently in production. 

The launch addresses a critical gap in the customer service industry, where 70% of customers use phone support, but most AI solutions fail to deliver the natural, intelligent voice interactions they expect. Teneo.ai's Voice AI Accelerator transforms this dynamic by providing AI agents that understand context, adapt to emotions, handle complex conversations through autonomous reasoning, delivering full containment for customer service. 

"We're witnessing a fundamental shift in how AI handles voice interactions," said Per Ottosson, Chief Executive Officer of Teneo.ai. "While most AI solutions are adapted from text-based applications, we've built the first Voice AI Accelerator purpose-built for phone conversations. Our Genesys Cloud customers are already seeing transformational results, with conversation accuracy that matches human-level performance." 

The Voice AI Accelerator has demonstrated remarkable real-world performance currently operating across Fortune 500 companies in regulated industries including healthcare, financial services and government. These deployments have generated substantial business impact, including significant cost reductions, improved customer satisfaction, and enhanced operational efficiency. 

The platform's 99% NLU voice accuracy rate exceeds typical industry performance, while its autonomous reasoning capabilities allow AI agents to handle complex, multi-turn conversations that traditionally required human intervention. Unlike conventional chatbots or scripted systems, Teneo.ai's agents adapt dynamically to customer emotions, changing conversation contexts, and unexpected scenarios. 

The AI Accelerator integrates natively with Genesys Cloud rather than replaces existing platform investments. Available through the Genesys AppFoundry marketplace, the solution provides seamless deployment within existing Genesys environments while maintaining all security, compliance and operational controls. The integration supports all Genesys Cloud environments (GC2, GC3, GC4) and optimizes voice protocols including SIP, RTP and WebRTC for maximum performance and reliability. Advanced features include native speech-to-text and text-to-speech enhancement, unified management through Genesys workflows and comprehensive analytics integration. The platform maintains GDPR, ISO 27001, HIPAA, and EU AI Act compliance while ensuring all conversations and data remain within customer-controlled environments. 

Teneo.ai's announcement positions the company uniquely in the rapidly evolving AI market, where most solutions focus on text-based interactions. The voice-first approach provides significant advantages in a market where phone support continues to handle the most complex and high-value customer interactions. 

For more information about Teneo.ai and the Voice AI Accelerator, visit https://www.teneo.ai/solutions/partners/teneo-for-genesys-cloud-cx or access the solution through the Genesys AppFoundry at https://appfoundry.genesys.com/filter/genesyscloud/listing/5e363502-db5e-4b5e-b022-22bc541f42c8.