Artificial Solutions

OpenQuestion, a SaaS-based voice plug-in powered by Teneo, enhances customer experiences and reduces operating costs for enterprises worldwide. Notably, OpenQuestion has demonstrated substantial impact on contact center operations, resulting in an 8% reduction in call workload and an impressive 90% decrease in call misrouting. It seamlessly integrates with popular tech stacks such as Amazon Connect and Genesys Cloud CX, making it a versatile solution for diverse contact center environments.

The global contact center industry is projected to reach $496 billion by 2027, according to Statista. This growth is driven by technological advancements, expanding applications, and the increasing prevalence of remote work. CDI Services, a recognized expert in reshaping customer interaction experiences, has extensive experience in leveraging emerging technologies like Teneo to meet the heightened expectations of the market. They serve prominent clients such as HP Inc., Vodafone, and Vandebron.

Johnny Ribohn, Strategic Partnerships Director EMEA for Artificial Solutions, stated: "We are delighted to welcome CDI Services to our growing partner network and look forward to jointly leading the new wave of contact center automation. This partnership holds immense potential, especially in the DACH market and we can't wait to embark on the exciting projects we'll be building for top leading brands."

Founded in 2021, CDI Services operates as the conversational AI strategy and delivery branch of the Conversation Design Institute. Their multidisciplinary team comprises persona experts, conversation designers, AI trainers, consultants, and conversational engineers. CDI Services offers a systematic approach that supports clients at every stage of their conversational AI journey, from inception to completion.

Paul Leeuwis, CEO at CDI Services, said: "We are thrilled about this partnership with Teneo.AI. Our mission is to help global brands create better experiences that drive real business outcomes and add value every step of the way. Teneo's scalability, simplicity, and strength make it an invaluable tool that enables us to build advanced conversational AI applications on any channel and language, even for the most complex business cases."

CDI Services now joins an esteemed group of world-leading technology, data, and consulting providers, including Microsoft, CSGi, CGI, and Teneo.AI, to deliver best-in-class solutions for its clients.

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