Artificial Solutions

Teneo.ai aims to redefine customer service by leading the transition to agentless contact centers. These centers leverage advanced AI and automation to provide efficient, cost-effective, and personalized customer experiences. The Teneo platform, known for its unmatched intent recognition and accuracy, is now enhanced with generative AI capabilities, setting a new standard in the industry.

Marie Angselius Schönbeck, Chief Marketing and Communications Officer, highlighted the transformation: "Our business has evolved dramatically, and we are now unmatched in delivering automated voice solutions for customer service. Teneo.ai embodies our commitment to helping businesses scale efficiently, especially during peak hours, through the deployment of voice bots and the transition to an agentless contact center model."

The full integration of voice in customer service automation has been challenging due to technical complexities in voice recognition and natural language understanding (NLU). Teneo.ai addresses these challenges by achieving over 95% accuracy in voice interactions, reducing the cost per call from over $5 to $0.40, and significantly cutting average handling times. This results in improved first call resolution rates, increased scalability, and enhanced customer satisfaction.

The rebranding underscores Teneo.ai's strategic focus on three core areas: automation, customer outcomes and the journey towards fully automated contact centers. The company's solutions are designed to boost operational efficiency and increase ROI, supporting a wide range of industries in their digital transformation efforts.

As Teneo.ai, the company will continue to innovate and lead the market, providing businesses with the tools they need to optimize customer service operations and deliver exceptional customer experiences.

For more information about Teneo.ai and its transformative AI solutions, visit www.teneo.ai.