Loyal Solutions

Velocity Frequent Flyer members can now use their Velocity Points to pay for food and drinks on selected Virgin Australia operated domestic and short-haul international flights. No fees, no fuss – just rewards at 30,000 feet.

Velocity continues to redefine airline loyalty in Australia, becoming the first local airline rewards program to offer Point redemption for onboard purchases through its innovative Pay with Points feature.

The new Pay with Points offering gives members more control and flexibility, making it easier than ever to turn Points into everyday rewards while flying.

Members simply link their Velocity account to an eligible Visa credit or debit card via the app. In the air, they pay as usual with the linked card and after landing, receive a notification to tap and Pay with Points - no pre-planning or manual conversion needed.

Nick Rohrlach, CEO of Velocity Frequent Flyer, says the launch of Pay with Points represents a significant step forward in how members engage with their Points.

“Pay with Points is a game-changer for airline loyalty in Australia. It gives our members the power to redeem Points, creating a more seamless and rewarding experience every time they fly with Virgin Australia.

“We’re proud to be piloting this innovation and will continue to refine the experience while expanding the ways members can use this technology in the future.”

Pay with Points is now live exclusively on Virgin Australia domestic and short haul international operated flights, with more Pay with Points redemption opportunities set to launch in the coming months.

Peter Kisbye, CEO and founder of Loyal Solutions; "Welcoming Virgin Australia, such an iconic brand, to the family of airlines utilizing LoyalTfacts - our market leading SaaS technology -  to power innovative solutions for their members is a such a proud moment for everyone at Loyal Solutions.

Velocity is know across the world as a leading innovator and recognized and awarded for its focus on the customer experience.  We are proud to, together with Visa Australia, enable this innovative solution for Velocity and look forward to watching it take off.

This had not been possible without the commitment of Visa Australia, the Velocity team and everyone at Loyal Solutions, it has indeed been a fantastic teamwork. We will all at Loyal Solutions take a minute to celebrate this achievement, and then get back to work providing the best Payment/Card linked technology (CLT) to airlines across the globe.  We are proud to partner with SAS, Etihad, Qatar Airways, Air Canada, Cathay Pacific, Emirates and now Virgin Australia".

About Virgin Australia

Founded in the Year 2000 by Sir Richard Branson, Virgin Australia is now one of the largest Australian airlines operating an extensive domestic network as well as short-haul international services, charter and cargo operations. The Group employs more than 8,000 people and has been a competitor in the Australian aviation landscape for 24 years. Virgin Australia is incredibly focused on providing wonderful travel experiences through award-winning service, optionality to fly the way you want to, and value with competitive airfare pricing. Three seating choices are offered when flying with Virgin Australia. Business Class, Economy X (extra leg room Economy) and Economy.

About Velocity Frequent Flyer

Virgin Australia’s loyalty program, Velocity Frequent Flyer, boast more than 12 million members who can use their Points to redeem flights to over 600 destinations around the world through Virgin Australia and the airline’s extensive list of international partner carriers, including Virgin Atlantic, Qatar Airways, Singapore Airlines, United Airlines and more. The program is also partnered with Flybuys (Coles, Coles Express, Bunnings and more), Myer, DiDi and more, giving members more choice than ever before when earning and redeeming Points.

About Loyal Solutions

Loyal Solutions was set up with the sole purpose of disrupting the loyalty industry with new technology, new transparent concepts and a 100% focus on the end customer.
Loyal Solutions has become a leading global provider of loyalty concepts, solutions, and SaaS technology for selected industries and clients. Our proprietary technology and global private SaaS cloud solutions are state of the art and market leading. We also offer clients full outsourcing options, making implementation of a full program seamless and easy.
We have our HQ in Copenhagen an IT hub in Johannesburg, South Africa and are represented in Stockholm, Dubai, San Francisco, and Sydney.